Most items are shipped via United Parcel Service. In seldom case, we use other couriers or USPS depending on the size, weight, and destination of a particular item or package. The cost will depend on the quantity, weight, and dimensions of the parcels. The distance traveled also will determine the charges. UPS Ground takes typically 1-6 business days once the package leaves our store. UPS attempts delivery 3 times before sending the parcel back to us. The time of delivery is dependent on your local UPS driver. For expedited shipping or other concerns please contact us using the link at the bottom of the page.
RETURNSNew Star Martial Arts Supply Company tries to please every customer. In the event there is a problem with your order, please call us regarding return merchandise during our business hours.
Merchandise that has been used or damaged after purchase is not refundable. Audio tapes and compact discs, VHS and DVDs are non-refundable once packaging is open. VHS tapes and DVDs will be exchanged for same item if determined to have manufacturing defect.Books are not refundable. Any questions regarding store policy can be directed to our attention via email or telephone. We appreciate your cooperation.